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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tim Harrington

April 22, 2026

5  out of  5
rating by Tim Harrington
"We are currently moving to northeastern TN to be closer to family. As long-term customers with State Farm, I sought help from Barbara Williams based on a recommendation from our current agent. Barbara and her staff accessed our current homeowner's insurance policy, and they quickly provided us a quotation for a new policy. The information was very timely because that very day the loan company needed this information to process our application. The staff in Barbara's office were very knowledgeable and they made us feel at home. Additionally, the quoted insurance premium was very competitive. I believe we have found our new State Farm Insurance agent!"
We responded:
"Thank you so much for your wonderful review! I am thrilled to hear that me and my team could assist you smoothly during your move to northeastern TN. It’s great to know that we could provide timely information to help with your loan application and that you felt welcomed and well-supported, that is our goal! We truly appreciate your trust and look forward to being your new State Farm Insurance agent for many years to come! Welcome to the neighborhood!"
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Aust Cox

April 20, 2026

5  out of  5
rating by Aust Cox
"Great service nice people and best insurance iv had"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team and that you’re happy with your insurance. We truly appreciate your support and look forward to continuing to serve you!"
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Sandra Honeycutt

April 10, 2026

5  out of  5
rating by Sandra Honeycutt
"Excellent agent to purchase insurance from"
We responded:
"Thank you for the great 5* review, I am happy you decided to trust us with your insurance needs."
Profile photo of Lavonne Crisp

Lavonne Crisp

March 16, 2026

5  out of  5
rating by Lavonne Crisp
"Got a new auto policy. Easy process. Friendly staff. Knowledgeable agent and staff!!! Recommend them highly!!!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you found the process easy and our team friendly and knowledgeable. Your recommendation means a lot to us! If you ever need anything else, we're here to help."
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Samantha Horner

February 1, 2026

5  out of  5
rating by Samantha Horner
"Super helpful, kind and quick!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you found our service helpful, kind, and quick. Your support means a lot to us! 😊"
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Adam Mcintyre

January 27, 2026

5  out of  5
rating by Adam Mcintyre
"Great attention to detail and looks out for the customer"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you appreciated our attention to detail and commitment to looking out for our customers. Your feedback means a lot to us! "
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Sarah Clark

January 19, 2026

5  out of  5
rating by Sarah Clark
"They have been great and super helpful"
We responded:
"Thank you so much for your kind words! We're delighted to hear that you found our team helpful and supportive. We truly appreciate your feedback and look forward to continuing to assist you."
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Casey Taylor

December 1, 2025

5  out of  5
rating by Casey Taylor
"AMAZING CUSTOMER SERVICE!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had an amazing experience with our customer service. Your satisfaction is our top priority!"
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Aaron Wise

November 25, 2025

5  out of  5
rating by Aaron Wise
"I recently moved to East Tennessee up from Florida and Kathy contacted me about switching my insurance. She sent me 3 different plans to choose from and was very thorough throughout the process. Crazy how much cheaper here compared to Florida. Thank you for everything and I will spread the word about a great company."
We responded:
"Thank you so much for your wonderful review! I am thrilled to hear that Kathy could help you find the perfect insurance plan and save you money after your move to East Tennessee. It means a lot to us that you felt supported throughout the process. I truly appreciate you spreading the word about our office—your recommendation means the world! Welcome to East Tennessee, and please don’t hesitate to reach out if you need anything else! 😊🌟"
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Jason Musick

November 17, 2025

5  out of  5
rating by Jason Musick
"Barbara williams State Farm is amazing to work with the friendly and knowledgeable staff, takes wonderful care of you. I would highly recommend anyone doing business with them."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that our office provided you with friendly, knowledgeable service and took great care of you. Your recommendation means a lot to us! We look forward to continuing to serve you."
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Rachel Anderson

November 10, 2025

5  out of  5
rating by Rachel Anderson
"always a great help there"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you always find our team helpful!"
Profile photo of Marie Jimenez

Marie Jimenez

October 16, 2025

5  out of  5
rating by Marie Jimenez
"These agents are awesome! I can have a change in life and in a few messages, state farm caters to my needs. Super professional and always there for me. I love state farm. Truly like a good neighbor 💕"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that our team was able to support you quickly and professionally. It means a lot to us to be considered a good neighbor—you’re truly part of our State Farm family! If you ever need anything, we’re always here for you. Thanks again for your kind words and trust! 💕😊"
Profile photo of Amy Duncan

Amy Duncan

September 30, 2025

5  out of  5
rating by Amy Duncan
"I just recently came to State Farm from another insurance carrier. Barbara worked with me to find the best insurance (car & rental) for my family! Thank you, Linda!!!"
We responded:
"Thank you for the 5* review and the kind words, I am so glad you chose us to work with in creating a plan that is just right to protect your car and home!"
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Tyler MM

September 2, 2025

5  out of  5
rating by Tyler MM
"Been with Barbara for about 2 years for vehicle and rental insurance and our price is super competitive and Barbara is very quick and efficient with business!"
We responded:
"Thank you for the review, I appreciate your feedback. I am so happy you are receiving the service you deserve!"
Profile photo of Michael Smith

Michael Smith

September 2, 2025

5  out of  5
rating by Michael Smith
"I am more than satisfied with the way Barbara Williams manages my insurance coverage. Barbara is incredibly personable and genuinely interested in providing her clients with phenomenal customer service. I have no reservations whatsoever recommending Barbara to anyone who is interested in searching for insurance coverage. In fact, Barbara herself, as well as, her entire staff are very professional, courteous, and knowledgeable."
We responded:
"Thank you Michael for the kind words and the great review. I am so glad you found our office and are receiving the service you deserve!"
Profile photo of Beth Hunigan

Beth Hunigan

August 18, 2025

5  out of  5
rating by Beth Hunigan
"Great experience with Barbara William’s State Farm. Kerina assisted me and she was awesome. I am a returning customer and couldn’t be more satisfied in my decision."
We responded:
"Thanks for the kind words and the great review. I am so happy that you came back to us and the State Farm family!"
Profile photo of Shelia Morgan Osborne

Shelia Morgan Osborne

August 14, 2025

5  out of  5
rating by Shelia Morgan Osborne
"Barb Williams and her State Farm team has made my transition to Bristol wonderfully easy! They are kind, knowledgeable, and detailed oriented. They have warmly welcomed me to their office and to Bristol, TN! They are my GOOD NEIGHBORS! Shelia & the pups"
We responded:
"Sheila we are so glad you found Bristol and our office, thank you for the kind words, so happy to have you as a neighbor!"
Profile photo of Mitzi Quillen

Mitzi Quillen

July 9, 2025

5  out of  5
rating by Mitzi Quillen
"Great people"
We responded:
"Thank you Mitzi for you 5* review and the comments! We greatly appreciate your feedback and your business!"
Profile photo of Nykole Lowe

Nykole Lowe

July 7, 2025

5  out of  5
rating by Nykole Lowe
"Barbara and her staff are amazing!!! They are always friendly and helpful."
We responded:
"Thank you for the great review and the kind words, I am so happy that you receive the service you deserve!"
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Vickie Widner

July 1, 2025

5  out of  5
rating by Vickie Widner
"Very courteous and helpful agent. Would highly recommend this agent. Went above and beyond for my needs."
We responded:
"Thank you Vickie, I am so happy you have joined our State Farm family. We appreciate you and your kind words."
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Patricia Hensley

June 16, 2025

5  out of  5
rating by Patricia Hensley
"They are always helpful! I never have any issues getting in touch when I have a question because they give you options - because some of us are just busy and can’t always call, so we can text or email. They are friendly and are transparent in what they offer and charge. They let me know about other benefits available. I feel appreciated as a customer, which is nice."
We responded:
"Thank you so much for the great review! I am so happy that we have been able to provide you the quality service you deserve in the way you wish to receive it, and by the way, we GREATLY APPRECIATE YOU!!"
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Stephen Blair

June 16, 2025

5  out of  5
rating by Stephen Blair
"Barbara and her staff provide excellent and professional service."
We responded:
"Thanks Stephen!! We appreciate you and I am so happy that you continue to trust us with your insurance needs!"
Profile photo of Brooke Carr

Brooke Carr

June 10, 2025

5  out of  5
rating by Brooke Carr
"Always very helpful"
We responded:
"Thank you Brooke! We appreciate your business and so happy to help whenever we can!"
Profile photo of Joseph Armstrong

Joseph Armstrong

June 5, 2025

5  out of  5
rating by Joseph Armstrong
"Excellent personalized service! Barbara is the most helpful and professional insurance agent I have dealt with."
We responded:
"Thank you so much for the review and the kind words, they mean so much that our office is able to meet the standards you deserve!"
Profile photo of Andrea Morton

Andrea Morton

June 4, 2025

5  out of  5
rating by Andrea Morton
"Barbara was so helpful and got me a lower rate! Thank you"
We responded:
"We are so happy you found our office and we were able to assist you with your insurance needs! Thank you!"